Privacy Policy

PRIVACY POLICY

Last Updated: July 2, 2024

At Tendoge (“we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://tendoge.com, purchase products, or otherwise interact with our Services.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following categories of personal information:

Information You Provide

When you place an order, create an account, subscribe to our newsletter, or contact customer support, we may collect:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by our payment providers)
  • Order history
  • Customer support communications

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referral source
  • Cookies and similar tracking technologies

2. HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process and fulfill orders
  • Deliver products and Services
  • Process payments
  • Prevent fraud and unauthorized transactions
  • Respond to customer inquiries
  • Improve our website and Services
  • Personalize your shopping experience
  • Send order confirmations and shipping updates
  • Send promotional emails (where permitted by law or with your consent)
  • Comply with legal obligations

3. PAYMENT INFORMATION

Payments made through our website are processed securely by trusted third-party payment providers.

We do not store your complete credit or debit card information on our servers.

4. COOKIES

Our website uses cookies and similar technologies to:

  • Keep your shopping cart active
  • Remember your preferences
  • Improve website functionality
  • Measure website traffic and analytics
  • Deliver relevant advertising

You may disable cookies through your browser settings; however, some features of the website may not function properly.

5. ANALYTICS

We may use analytics services such as Google Analytics or similar tools to understand how visitors interact with our website.

These services may collect information regarding your browsing behavior, including pages visited, session duration, and device information.

6. MARKETING COMMUNICATIONS

If you subscribe to our mailing list, we may send promotional emails regarding products, discounts, and special offers.

You may unsubscribe at any time by clicking the “Unsubscribe” link included in any marketing email or by contacting us at:

support@tendoge.com

7. SHARING OF INFORMATION

We may share your personal information only when necessary to operate our business, including with:

  • Shopify (our e-commerce platform)
  • Payment processors
  • Shipping carriers
  • Marketing and analytics providers
  • Professional advisers
  • Government authorities where required by law

We do not sell your personal information to third parties.

8. SHOPIFY

Our online store is hosted by Shopify Inc.

Shopify provides the e-commerce platform that allows us to sell our products and Services. Your information is stored through Shopify’s secure data storage, databases, and applications protected by industry-standard security measures.

9. THIRD-PARTY PAYMENT PROVIDERS

Payments may be processed through trusted third-party payment providers such as Stripe, PayPal, Shop Pay, Apple Pay, Google Pay, or other available payment methods.

These providers process payment information in accordance with their own privacy policies.

10. DATA RETENTION

We retain your personal information only for as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Meet legal and accounting obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

11. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Restrict or object to certain processing
  • Request a copy of your data
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at:

support@tendoge.com

12. SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

13. CHILDREN’S PRIVACY

Our website is not intended for individuals under the age of 13 (or the minimum age required in your jurisdiction).

We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take appropriate steps to delete such information.

14. INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to and processed in countries other than your country of residence.

By using our website, you acknowledge and consent to such transfers where permitted by applicable law.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Any changes will become effective immediately upon posting the updated version on this page.

We encourage you to review this Privacy Policy periodically.

16. CONTACT INFORMATION

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

Tendoge

Website: https://tendoge.com

Email: support@tendoge.com